At present, we do not provide international transportation because it will take more transportation time. If you are sure that there is a need, please contact us, and we will try our best to meet the needs of customers.

Currently, we are offering standard free shipping everyday on U.S. orders shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and International orders. 

Most standard orders ship within 2-3 business days. Please note, some items may require a longer ship-out and/or delivery timeframe. We do not fulfill orders on Saturdays and Sundays.

North American orders typically arrive within 1-2 weeks while international orders may take up to 3 weeks depending on shipping time and local duties.

Yes. You will receive an e-mail confirmation when you place your order. When the order is processed, you will then receive a tracking number for your package.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice. If necessary, we can provide value-added services for a fee.

Our website accepts only one shipping address per order. So you will need to place a separate order for each shipping address.

We don't have this service. Please contact us for details to meet customer needs as much as possible.

LALA & WONZ cannot ship items to P.O. Boxes. All Items must be shipped to a physical address. 

We don't have this service. Please contact us for details to meet customer needs as much as possible.

The corresponding freight charges are charged according to the actual address.

We want you to feel secure ordering from LALA & WONZ. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We got your back!

There are some important things to remember while you wait for your package:

1. Tracking information is available in you My Account page. You can use this tracking information to view the most up-to-date tracking from the carrier. Please note, however, that USPS tracking is often only Delivery Confirmation, and will not show any status updates until the item is scanned as delivered.

2. At check out, you will be provided an estimated delivery date. Your item should arrive on or before this date. In some cases, situations outside our control happen and the item make take a little longer to arrive than we estimated. Keep an eye on your tracking information for the most up-to-date status of your package.

What if my orders says delivered, but its not there?

This can be concerning, but before contacting Customer Care, please check the following:

1. Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.

2. The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.

(1). UPS has a service called UPS Access Point. If you are not available for your delivery, the delivery driver may take your package to an Access Point for you to pick up. Check your tracking information to confirm the delivery location.

3. Allow 48 hours- in rare situations, or during peak delivery times, packages may state delivered up to 48 hours prior to their arrival.

If it has been 48 hours past your delivery notification and you still haven't located the delivery, contact our Customer Care Team or further assistance.

Keep in Mind: Tracking information may not be available for items shipped with standard delivery service to Alaska and Hawaii.

We make great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help!

Ground Shipments (UPS, USPS, FedEx, etc.):

If you find obvious signs of damage to the box, or if you open the package and your item is damaged (broken, scratched, cracked, etc) or the box is empty, we have several options to resolve the issue. We will be happy to help you.

If you discover damage or a defect after delivery, We will work to resolve the issue and, in our sole discretion, we may:

1. Authorize a return.

2. Issue a replacement.

3. Issue a refund.

What if my mattress comes damaged?

Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt or opening the product. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery.If damage/defects are found after delivery, please notify us immediately.

Estimated delivery time: 3-14 business days. Delivery to remote locations may take an additional 1-2 weeks.

Media items (movies and games) and items 10 pounds or less (except jewelry and watch items with a price greater than $100) ship by Standard shipping unless you choose an expedited shipping option.

Note: Tracking information for shipments to Hawaii or Alaska may not be available for orders shipping via Standard.

Several delivery carriers are experiencing delays due to high demand.
Most of our shipments are delivering on time, but some may experience
fewer updates during transit or show no movement until they reach your
local delivery hub. Please check your tracking frequently for updates.

You can set up a return for most new and unused products within 30 days
of its delivery. For more details, please review our Standard Return
Policy.

Cancellation of orders need to contact customer service. As long as the
items are not delivered to the express company, we can usually cancel.

Our product information is provided by our company. If you want more product information, please contact customer service

Most standard orders ship within 1-2 business days. Please note, some items may require a longer ship-out and/or delivery timeframe.

We can not edit an order or shipping address after the order is submitted. You can ask the customer service if it can be changed.

If your item has shipped and you need an address correction, we recommend using a carrier provided service like UPS My Choice or FedEx Delivery Manager to update your address or make delivery arrangements directly through the carrier.

Call or E-mail our live, in-house Customer Service team from 9 a.m. to 5:00 p.m. EST, Monday through Friday:
1 626 489 5880
sales@lalawonz.com

We do not currently have any LALA & WONZ store location.

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.

Start the return process within 30 days of receiving your item.

We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, etc.

We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product. Ship the product to us as soon as possible so it arrives at our facility within 30 days of receipt of the item.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by: 

1. Sending you replacement parts or accessories

2. Replacing the product

3. Issue a refund** 

4. And we’ll also cover the cost of any return shipping

5. If the product is not defective, return shipping fees will apply.

Non-Returnable Items

In accordance with federal and state guidelines and for the safety of our consumers, suppliers, and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.


Health and Beauty

1. Perfumes and Fragrances
2. Skin Care Products
3. Makeup and Nail Care Products
4. Personal Grooming Products
5. Aromatherapy and Massage Products
6. Vitamins and Supplements
7. Medical Supplies and Equipment
8. Dental Care Products
9. Insect Repellents and Sunscreens

Personal and Perishable Items

1. Intimate Apparel
2. Body Jewelry
3. Products containing food items
4. Flowers and Plants

Other Non-Returnable Items

1. "Clearance" and "Final Sale" items
2. Ink Cartridges
3. Factory-Sealed sports collectibles
4. Club O Membership
5. Gift Cards

Non-Returnable If Opened

1. Mattresses (unless damaged or defective)
2. Mattress Toppers and Pillows
3. Items sold in bulk or by the case

Non-Returnable if worn, or if tags/liners are removed

1. Swimwear
2. Designer Clothing
3. Designer Handbags and Accessories

Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details.

If you have a non-returnable item that arrived damaged or defective please contact Customer Care.

Please read the product introduction, if this product can not be returned it will be marked inside. At the same time, we will send you an email to confirm.

Depending on the product, you can contact customer service for consultation. We try our best to meet the needs of our customers.

The impact of different lighting conditions and display settings on color representation is an unavoidable topic in online shopping because individuals have varying perceptions of color. However, we make every effort to achieve the highest level of color accuracy to meet consumer expectations.

There are several reasons why textile products may have slight variations in dimensions:

1. Manufacturing Tolerances: During the manufacturing process, there can be slight variations in cutting, stitching, and sewing. Even with careful quality control, small discrepancies in measurements can occur.

2. Material Shrinkage: Textile materials, especially natural fibers like cotton or wool, may undergo shrinkage during processes such as washing, dyeing, or finishing. This can lead to minor changes in the dimensions of the final product.

3. Stretchability: Certain fabrics, such as knitted or elastic materials, have inherent stretchability. This elasticity can cause slight variations in dimensions when the fabric is stretched or relaxed.

4. Handmade or Artisanal Nature: Handcrafted or artisanal textile products are often made individually, and slight variations in dimensions can occur due to the inherent nature of the craftsmanship. These differences can add uniqueness and character to the product.

It is important to note that these variations in dimensions are typically minimal and within acceptable industry standards. Our strive to minimize such discrepancies and maintain consistency in product dimensions.